Privacy Policy

1. Introduction

Fresh Start Group ("we," "us," or "our") is a senior transition consulting company based in Will County, Illinois. We are committed to protecting the privacy and personal information of the individuals and families we serve. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at seniortransitions.info or contact us to inquire about our services.

Please read this policy carefully. By using our website or submitting information through our contact form, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website.

2. Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

• Your name
• Email address
• Phone number (optional)
• The nature of your inquiry or transition situation, as described in your message

Information Collected Automatically

• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or URL
• IP address (used for analytics and security purposes only)

We do not collect sensitive personal information such as Social Security numbers, financial account details, or health records through this website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your consultation request or inquiry
• To schedule and conduct free consultations
• To provide information about our downsizing, assisted living placement, and estate liquidation services
• To improve our website and the quality of our services
• To communicate with you about your transition process, if you become a client
• To comply with applicable laws and regulations

We will never use your information to send unsolicited marketing emails or sell your data to third parties.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We may share information with trusted third-party vendors who assist us in operating our website or conducting our business (e.g., email delivery services), subject to confidentiality obligations.
• Legal compliance: We may disclose information if required to do so by law, court order, or governmental authority.
• Protection of rights: We may disclose information to protect the rights, property, or safety of Fresh Start Group, our clients, or others.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small data files stored on your device.

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors interact with our website (e.g., pages visited, time on site). This data is aggregated and anonymous.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

6. Third-Party Links and Embeds

Our website may contain links to third-party websites and embedded content (such as YouTube videos). We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit. YouTube's privacy policy is available at policies.google.com/privacy.

7. Data Retention

We retain personal information submitted through our contact form for as long as necessary to respond to your inquiry and fulfill any resulting service relationship, or as required by law. If you would like us to delete your information, please contact us using the details below.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

9. Children's Privacy

Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Your Rights (Illinois Residents)

As an Illinois resident, you may have certain rights regarding your personal information under applicable state law, including:

• The right to know what personal information we have collected about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of any future marketing communications

To exercise any of these rights, please contact us at the information provided in Section 12.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: